Communication is key

Before work even started for me I started getting feedback that some groups wasn’t on the same page with the next steps. A critical resource was out last week and upon entry back into the project she was a little of sync and trying to determine if the things that occurred in her absence was correct or not. Her investigation was misread as more of a challenge than an inquiry. After getting involved to see if we had a true issue or not I discovered both sides were right but they weren’t communicating deeply enough to determine that. Both sides just heard something that sounded challenging thus formed a natural resistance. Goes to show that a deep communication link is needed because just a surface layer communication is misleading. Listen, ask questions, listen some more. Repeat. Solve the problem, don’t look for a problem.

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